Returns & Refunds

🛍️ Nekoma Return & Refund Policy

Your satisfaction means everything to us! If you’re not fully happy with your purchase, please check our policy below.

📦 Return Conditions

• You can return your product within 48 hourse of receiving your order.
• Items must be unused, unwashed, and in the original packaging with all tags attached.

🛠️ 1. If We Made a Mistake (Wrong or Damaged Item)

If you received a wrong size/design or a damaged product, please inform us within 5 days.
✅ We’ll send you a replacement or full refund.
🚚 We cover all courier charges in these cases.

🔁 2. If You Made a Mistake (Wrong Size/Color/Change of Mind)

If the issue was from your end (wrong size, color, or design selected), or you changed your mind:

• You can still return or exchange the item.
• But you’ll need to pay BDT 150 courier charge in advance.

⚠️ Important Note

Before returning any product, please contact our support team first.
We’ll check if your return is eligible and give you the proper return steps.

💳 Refunds

• Once we receive and check your return, your refund will be processed within 5–7 business days.
• You can get the refund to your original payment method or choose store credit.

💡If your refund is delayed, check with your bank or payment service. Need more help? Just reach out to us.

📞 Need Help?

Message our Nekoma support team anytime. We’re here to help you with returns and refunds.